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⚠️ Envois US : UPS peut facturer des droits & taxes après livraison.En cas de non-paiement du destinataire, les frais sont refacturés à l’expéditeur. En savoir plus.
🔔 ️EORI 2026 : seul l’EORI SIREN (FR + 9 chiffres) est accepté pour les expéditions hors UE & DOM (à mentionner sur la facture).
JO 2026 : Restrictions de circulation en Italie. Risques de retards sur Milan, Cortina, Sondrio et Vérone : anticipez vos envois !
Informations importantes sur les envois vers les tats-Unis
Pour vos envois vers les USA, UPS peut facturer les droits et taxes après livraison (même en DAP). En cas de non-paiement par le destinataire, ces frais peuvent être refacturés à l’expéditeur.
👉 Nos recommandations pour plus de sérénité :
- Demander un acompte au destinataire pour couvrir d’éventuels frais douaniers.
- Privilégier Chronopost ou Colissimo, des solutions plus stables et transparentes pour les envois vers les États-Unis.
- Nous contacter pour choisir l’option la plus adaptée à votre expédition.
Generate your shipments in just a few clicks by selecting from a wide range of delivery options tailored to your specific needs. Simplify the shipping process for efficient and hassle-free deliveries.
Pickup
Schedule the collection of your parcels directly from your home or office. Our pickup service is designed to offer you maximum flexibility.
Tracking
Track your parcels in real-time with our advanced tracking system, which keeps you informed at every step of the delivery process. Keep an eye on your shipments for complete transparency.
Customer Support
Our after-sales service is available to answer all your questions and quickly resolve any issues. We are committed to providing you with responsive and efficient customer support.
Analytics
Access detailed data about your shipments with our analytics tools, which help you optimize your logistics processes and make informed decisions to improve your operational efficiency.
Do you have a package to ship?
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Your satisfaction is our priority. With a simple and clear process, our service is within everyone's reach.
Once your package is shipped, you will receive a tracking number. You can track your package
directly from your customer account by going to the "My Packages" section. Select the
relevant package and click on "View" to get the details. You can also use the
tracking number on the website of the selected carrier to know the status of your shipment in
real time.
Delivery times are indicative and may vary. If your package is delayed, check its
status with the tracking number. If the delay persists, contact our customer service so they can
inquire with the carrier.
If the recipient is absent, the carrier usually leaves a notice with
instructions for a new delivery attempt or to pick up the package at a relay point. The recipient often receives emails to notify them of the package delivery and can, in
some cases, reschedule the delivery online. Make sure to check the tracking information for more details.
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